Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
1. How do I place an order?
To place an order, simply browse our collection, select the items you'd like to purchase, and add them to your shopping cart. Proceed to checkout, where you'll be prompted to provide your shipping and payment details. Once your order is confirmed, you'll receive an email confirmation with your order details.
2. What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options. You can choose your preferred payment method during checkout.
3. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and estimated delivery date of your package.
4. What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you may return it within 24 hours of delivery for a full refund or exchange. Please refer to our Return Policy for more details and instructions on how to initiate a return.
5. Do you offer international shipping?
Currently we shipping only in India.
6. How can I contact customer support?
If you have any questions, concerns, or need assistance with your order, our friendly customer support team is here to help. You can reach us via email at sparkljunction@gmail.com, or through our Contact Us page on the website. We strive to respond to all inquiries promptly.
7. Are your products ethically sourced?
Yes, we are committed to ethical sourcing. We work closely with our suppliers to ensure that our materials are sourced ethically.
8. How can I stay updated on new arrivals and promotions?
To stay updated on our latest arrivals, promotions, and exclusive offers, we recommend following our instagram page - Sparkl Junction and visiting our website frequently.
9. Do you have a physical store location?
At the moment, we operate exclusively online and do not have a physical store location. However, we strive to provide a seamless online shopping experience with fast shipping, easy returns, and excellent customer service. If you have any questions or need assistance, please don't hesitate to reach out to us.