Refunds and exchange policy:

Refund policy:

We offer a 24-hour return policy, allowing you to return a product within 24 hours of receiving it. Requests made after 24 hours of receipt cannot be accepted. Please ensure that the product is in its original condition—unworn, unused, with tags, and in its original packaging. Upon receiving the product, please inspect it carefully and contact us immediately at sparkljunction@gmail.com if you notice any defects.

To initiate a return, please write to us at sparkljunction@gmail.com with the reason for your return. For faulty items, please include a photo or video of the defect. If your return is approved, we’ll provide instructions on where to send the item. Please note that items returned without a prior return request will not be accepted.

Exchanges:

We provide an exchange for returned products through a refund coupon code. Once we issue the refund coupon code, you can use it to place a new order on our website, applying the code at checkout to cover the amount of the returned product.

Refunds:

Refunds are provided exclusively as a coupon credit, with a value equivalent to your returned product. This coupon code is valid for one-time use only. For prepaid order returns, the full product price paid is refunded. However, for Cash on Delivery (COD) orders, a deduction of Rs. 120 is made to cover shipping and cash handling fees.

If you return one item from an order with two or more products, no amount is deducted, as we consider this a partially successful order. Refunds are processed once we receive the returned product in proper condition with tags intact. You will receive the coupon code within 24 hours of our receipt of the returned item.

Coupon validity:

Refund coupon will be valid for 30 days from the date of issuance.